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Your Account, Your Data, Your Control

We built via bola around transparency. When you open an account, fund it via DANA, OVO, GoPay or QRIS, and play with us, we keep your personal information…

Clear terms before you depositData security across all devicesSupport for your account questions

Explore the Lobby Read FAQ

How Our Policy Works for You

via bola Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your relationship with via bola depends on the laws that apply in your region. We comply with local payment rules, data protection frameworks, and account verification standards. Deposits via DANA, OVO, GoPay and QRIS follow Indonesia's payment rails and clearing schedules. Account access, withdrawal verification, and

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personal data handling are conducted according to the jurisdiction where local law permits your participation. We do not store card details; payment info is processed by our licensed partners. If you have questions about which rules apply to your account, our support team can clarify your
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local standing.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUT ANYTIME

Contact Us About Your Account & Data

Live Chat Available daily, 07:00–23:00 Indonesia time. Open your account lobby, tap Support in the menu, and chat with our team about account access, withdrawals, or policy questions.

Email Support Send account or data-protection queries to [email protected]. We respond within 24 hours on weekdays. Include your username and the specific issue so we can help faster.

In-Lobby Help Players in Medan, Bandung and across Indonesia can access our FAQ and account settings directly from the game lobby. Tap your profile icon, then Legal or Account Settings, to review your personal data and active policies.

HOW WE PROTECT YOU

Data Security, Cookies & Account Control

Account Security

Your login credentials are encrypted. Withdrawals require verification via SMS or email. We monitor account activity and notify you of login attempts from new devices. Two-factor authentication is available in your Settings.

Data Retention

We keep account data, transaction history, and payment records for the duration of your membership plus 7 years for legal and tax compliance. Closed accounts are archived securely. You can request a data export at any time via support.

Cookies & Tracking

We use session cookies to keep you logged in and functional cookies to remember your language and game preferences. Analytics cookies help us understand how the lobby performs. You can disable non-essential cookies in Settings without losing account access.

Payment Data

DANA, OVO, GoPay and QRIS transactions are processed by their respective networks. We never store full payment details. Transaction confirmations are sent to your registered email immediately after each deposit or withdrawal clears.

Your Rights

You have the right to access your personal data, request corrections, export your account history, or ask us to delete non-essential information. Submit requests via our in-lobby Legal form or email [email protected] with your username and request type.

Policy Changes

We notify you of material changes to this policy via email at least 30 days in advance. Updates to payment methods or regional access appear in the lobby notification banner. Review changes before your next session and contact support if you disagree.

Answers to Your Legal Questions

We collect your name, date of birth, email, phone number, and billing address for account verification and payment processing. We do not collect sensitive data like medical or financial records beyond what is required to process DANA, OVO, GoPay and QRIS deposits and verify withdrawals.

Deposits via DANA, OVO, GoPay and QRIS are processed through official, regulated payment networks. We do not store your payment details; each transaction is encrypted and handled by the payment provider. Confirmation emails arrive within seconds of deposit completion.

Yes. Log into your account, navigate to Settings, select Legal, and choose Export My Data. We'll prepare a file containing your profile, transaction history, and game records and send it to your email within 5 business days at no charge.

When you close your account, we retain your data for 7 years to comply with financial and tax law where local law permits. Your game history and payment records are archived securely. You retain the right to request deletion of non-essential personal details via support.

Update your name, email, phone, or address in your account Settings under Profile. To change your payment method, go to Wallet and select a new DANA, OVO, GoPay or QRIS account. Contact support if you need to update your date of birth or billing address.

No. Your personal information is not sold or rented. We share data only with payment processors (DANA, OVO, GoPay, QRIS) to complete deposits and withdrawals, and with legal authorities where required by law. All third parties are bound by confidentiality agreements.

Change your password immediately and contact our support team via live chat or email [email protected]. We'll review login history, disable suspicious sessions, and guide you through account recovery. Report unauthorised transactions within 24 hours for fastest resolution.

Your Account, Your Data, Your Control

Contact Us About Your Account & Data

Data Security, Cookies & Account Control

Account Security

Data Retention

Cookies & Tracking

Payment Data

Your Rights

Policy Changes

Answers to Your Legal Questions

01 What personal information does via bola collect when I open an account?

02 How do I know my deposits are secure?

03 Can I request a copy of my personal data and account history?

04 What happens if I close my account? Is my data deleted?

05 How do I change my personal information or payment method?

06 Does via bola share my data with third parties?

07 What should I do if I suspect unauthorised access to my account?

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